Frequently Asked Questions
Everything you need to know about your CarlinKit fashion experience.
What is the average shipping time for international orders?
We offer worldwide shipping from our Hong Kong hub. Standard international delivery typically takes 7-12 business days, while express shipping options are available at checkout for faster arrival.
How can I track my order once it has been dispatched?
Once your order is shipped, you will receive a confirmation email containing a unique tracking number and a link to our tracking portal to monitor your package in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply contact our support team to initiate a return or size exchange.
Which payment methods do you accept?
CarlinKit (Hong Kong) Limited accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How do I ensure I select the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are the materials used in your collection sustainably sourced?
We are committed to quality and ethical production. We partner with certified suppliers to ensure our fabrics meet high standards for durability and environmental responsibility.